Cancellation & Refund Policy
Our cancellation and refund terms. Because airlines, hotels and visa authorities set their own rules, refunds depend on their conditions as well as ours.
Cancellations must be made in writing (email or WhatsApp). The cancellation date is the date we receive your written notice.
Any refund is calculated after deducting non-refundable costs already incurred on your behalf — such as issued air tickets, hotel deposits, visa fees and supplier charges — plus a service fee. The refundable balance, if any, is returned to your original payment method.
Visa fees, issued tickets on non-refundable fares, and confirmed non-refundable hotel nights cannot be refunded. Many promotional fares and peak-season bookings are non-refundable in full.
If an airline or supplier cancels, we help you claim any refund or credit they offer under their rules. We are not liable for losses caused by events beyond our control; travel insurance is strongly recommended.
Approved refunds are processed as quickly as possible, though the time depends on how long airlines and suppliers take to return funds to us.
